Terms And Conditions
In purchasing any product from Mr sweep the client
agrees to comply to the terms set out in this document.
We (the company) You (the client/customer purchaser or
the purchaser’s representative)
Deposits relating to purchases of package deals or
installations shall apply and are binding to both parties.
Once a product has been ordered by us on your behalf
from a supplier it will be deemed as paid for. We will
request delivery of the product by the supplier to our
premises or the contracted address.
Our policy is that once we have quoted the proposed
work/scope we will carry out the contract at the quoted
price. Unless changes are made by the client. Special
products ordered and later not required will incur a
return to supplier charges and a restocking charge in line
with the supplier’s terms. This can amount to 20% of the
total amount and does not include postage or
transportation costs.
"Cooling off" periods relating to finance agreed products
must be adhered to.
Where a customer wishes to waive the “cooling off
period” to meet a deadline, they cannot cancel the
contract without incurring a 20% fee of the total
installation contract. This is to return/ restock/
reschedule workloads and working diary’s due to
disruption incurred in sudden cancellation.
Our contracted agreed work is based on a start to finish
undertaking by our fitting teams and will not be
undertaken in a “bit part” fashion. This means that unless
agreed prior to the fact we will NOT attend to undertake
part of the contract to facilitate other contracts. Any
additional visits required and undertaken Will incur
additional charges pro rata. There will be a minimum
charge of £75 plus expenses. All additional visits must be
requested in writing.
We offer a free demonstration of how to light and use
your appliance. We request that you are available to
receive this demonstration in person. This is a
complementary service and is very informative. We
cannot return later to undertake this process. Please
make provision for this process.
Finance agreed contracts require the lead person to be
present on completion of the work to sign a satisfactory
notation. This is to release the funds to pay for the
installation. No contract will begin without the person
responsible guaranteeing attendance on completion. Our
team will try to give an honest assessment of installation
completion time. This is not a guarantee as installation
delays my delay the team.
Upon completion the team leader will show you what
work has been undertaken, he/they will show you the co
alarm position and demonstrate its operation. They will
also show you any other literature relating to your
installation.
Manufacturer’s warranty forms will be left with the
customers after each installation. The customer then
needs to register the installation where appropriate with
the manufacturer.
Mr Sweeps Stove Shop is NOT the manufacture and is not
responsible for the guarantee of the product. We are the
installer and will install the product in accordance with
the manufacturer’s requirements. Our workmanship is
guaranteed. We will correct any unsatisfactory
workmanship within a reasonable time period.
Misuse of the product in any way will void all guarantees. *****
All payments for the contract Must be settled on the day of completion of the agreed work.
Automatic payment agreements will be collected on the day the work is completed.
We reserve the right to use all photographic materials taken before during and after the installation for our promotional purposes and advertising campaigns.
For contracts undertaken as a package deal we reserve the right to place a small advertising board outside the installation property for a period of up to 28 days.
